Solutions.Machine learning technology to help call centre companies optimise the quality of customer communications.
|
With NeoSound the call centre quality managers are able to find and work with the most relevant attention-seeking calls out of thousands of all calls using different criteria such as emotions, silence intervals, the key phrases, topics and trends of the sentiments.
|
|
|
|
Listen to the call |
|
|
Easy listen back to the recorded calls and check the keywords, phrases and unwanted stop-words in the context of a conversation.
Easily review the silent and emotional intervals of a call and track the script and ethic compliance and the company quality criteria. |
Get insights from the most popular keywords, see the best agents’ KPIs, monitor the quantity of emotional calls, the calls with long pauses, the most used words, and more!
Find the most successful patterns and see your the best agents performance KPIs and explore the areas of improvement. |
|
NeoSound detects and removes personal data from the text transcriptions and also from the AUDIO files!
The companies that use NeoSound tools easily get consent from Worker Councils and Job Unions to do audio calls recordings, as employee personal data stays protected. |
All the Tools You Need to Optimise Your Customer Communication
|
NeoSound offers a unique combination of speech-to-text semantic analytics and acoustic analysis of intonation.
NeoSound smart algorithms listen to HOW people speak not only WHAT they say. That is why NeoSound trained machines can be easily applied across the world. |
By analysing all acoustic data combined with an existing data point (which agents, time spent, sales conversion, etc.) new surprising insights are found. Guaranteed!
These new correlations will help you to improve quality and lower costs of your organisation |
For the compliance teams of the customer call centres, we offer a compliance tracking tools that help our customers to automate the audits of phone interactions, e.g. customer support, sales, loyalty and back office calls, across the industries.
The fewer software platforms within a company infrastructure, the better. Keep using your current platform with added NeoSound capabilities and pay only for the API service which is much more affordable rather than changing the call centre platform.
|
Call centre managers are aware that the interactions they have with customers are valuable. However, they struggle how to get actionable information from all the data stored in the recorded calls. With NeoSound the call centre quality managers are able to find and work with the most attention-seeking calls out of thousands of calls recordings using different search criteria such as emotions, silence intervals and the key phrases.
Setup your business-specific keywords dictionaries and analyse the customer conversations in accordance with your customer expectations.
|
|
