For Quality Managers​

Classify the calls and get the statistics and trends

Use the analytics of the most frequent issues and customer complaints

Easily navigate the calls

Search for the relevant audio call records based on flexible criteria, such as emotional callers, long intervals of silence, keywords and topics of the conversations

Control agent performance via checklists

Simplify the assessment process and get rid of Excel spreadsheets.

Enjoy searched audio data

Easily play the audio recordings using interactive media player.

Decrease 25% - 30%

Average Handle Time
​​Compliance Risks
​​​​Customer Churn

Increase 15% - 20%

​Customer Satisfaction & NPS
First Contact Resolution
Sales Effectiveness

Transcribe

Upload and transcribe your calls speech-to-text at the best accuracy!

Analyse

Perform qualitative and quantitative analysis on the transcribed data!

Improve

Use the acquired insights to earn faster!

12 Tools to Benefit Your Business

High Accuracy

Enjoy enhanced speech-to-text capabilities.

Any Language

Chose from a wide range of supported languages.

Multi-Language

Analyse mixed conversations conducted in the mixed language.

Many Speakers

See different speakers and analyze their speeches separately.

​Ideas Extraction

​Summarise the essential parts of phone calls, topics, keywords, and phrases.

​Sentiment Analysis

Determine negative, neutral, or positive calls.

Custom Learning

Train the company-specific machine learning model to increase accuracy.

Emotions Analysis

Find out how that was said nonverbally based on intonation and tone of voice.

Smart Dashboards

Make decisions based on business intelligence and data insights.

Checklists

Assess the agents' performance with automated scoring and calls monitoring.

Media Player

Play the recorded conversations listen in and act accordingly.

Audio data redaction

Anonymise stored sensitive audio data automatically for personal data protection compliance.

Rest API

Integrate the existing company technical environment with NeoSound to exchange the data.