For Quality Managers
Classify the calls and get the statistics and trendsUse the analytics of the most frequent issues and customer complaints
|
Easily navigate the callsSearch for the relevant audio call records based on flexible criteria, such as emotional callers, long intervals of silence, keywords and topics of the conversations
|
Control agent performance via checklistsSimplify the assessment process and get rid of Excel spreadsheets.
|
Enjoy searched audio dataEasily play the audio recordings using interactive media player.
|