For Quality Managers​

Classify the calls and get the statistics and trends

Use the analytics of the most frequent issues and customer complaints

Easily navigate the calls

Search for the relevant audio call records based on flexible criteria, such as emotional callers, long intervals of silence, keywords and topics of the conversations

Control agent performance via checklists

Simplify the assessment process and get rid of Excel spreadsheets.

Enjoy searched audio data

Easily play the audio recordings using interactive media player.