How to improve customer experience by analysing phone calls

Photo by Chris Liverani on Unsplash

Speech analytics solutions are among the new tools that play a crucial role in exploring human minds, predicting consumer behaviour, and improving customer experience.

It is important and trendy to analyse a customer journey in order to offer better products or services and retain customers longer.
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Identifying their emotions and feelings is vital for a business and is a hard task. 

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