5 steps to adopting AI in call centres

We have all heard of the wonders of AI technology. By now, everyone knows that AI does not necessarily mean the alt-human technology we have seen so many times in futuristic sci-fi movies. AI today is a plethora of intelligent computer programs that help make daily tasks easier.

AI has been useful to many industries, call centres being one of them. AI has been deployed to handle mundane tasks and has also been quite helpful in optimising human interaction. However, altering your call centre’s structure to incorporate AI technology might be quite a complicated process.

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