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Blog.

Contact Center Quality Management: Automated vs Traditional Approach

12/21/2020

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Quality management is important in every business. It is even more important when you are running an internal contact center for a firm in the services sector. Whether your firm’s services are financial or legal, your contact center is a huge determinant of customer satisfaction which in turn determines sales.

Some reports estimate that contact centers in huge countries like the US sometimes record over 300,000 hours of audio daily, for quality assurance purposes. 
To analyze all these data, companies can choose either traditional or automated quality management processes.

In this article, we'll be comparing the automated and traditional approaches. The intention of the article is to help in making the decision to opt for a digital transformation of your call centre’s quality management process.

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Why NeoSound tech solutions are the best choice: Top 12 Reasons

12/15/2020

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Photo by Andrea Piacquadio from Pexels
Numerous successful companies now deliver a comprehensive range of capabilities built into their CRM product suites that can significantly enhance customer service while allowing more efficient insight on the end of call centre agents.

NeoSound Tech Solutions provides a variety of personalized and integrated software solutions that combine AI and deep learning with call tracking, reporting, and communication features to increase customer loyalty and maximize the agent's effectiveness and performance.
These capabilities are made available via a customized dashboard that enhances agent and call administration, allowing for more detailed KPI monitoring and enhancement areas.

Using AI-based automation technology such as NeoSound can significantly boost a call centre's productivity and offer critical information that can contribute to decreasing operating expenses.

​Let's look at the top 12 technical capabilities and reasons to choose NeoSound as your call centre Quality Management software provider and technology partner.

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Turn calls into revenue!
NeoSound Intelligence B.V. is an ​AI tech company providing call centres with speech analytics solutions.​
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NeoSound Intelligence B.V.
John M. Keynesplein 12
1066EP Amsterdam 
The Netherlands
[email protected]
‭+31 70 700 6169​​​​ 
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Turn emotions into revenues!
NeoSound Intelligence B.V. is een AI-tech bedrijf dat call centers voorziet van oplossingen voor spraakanalyse.
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John M. Keynesplein 12
1066EP Amsterdam 
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[email protected]
‭+31 70 700 6169​​​​ 
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Anrufe in Umsätze umwandeln!

NeoSound Intelligence ist ein KI-Technologieunternehmen, das  Sprachanalyselösungen anbietet.​

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NeoSound Intelligence B.V.
John M. Keynesplein 12
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¡Convierta las llamadas en ingresos!
NeoSound Intelligence es una empresa de tecnología de Inteligencia Artificial que proporciona a los centros de llamadas soluciones de análisis de voz.
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