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How to Improve Customer Service through Call Recording

9/29/2020

The present decade has seen the increased emphasis placed on customer service. This is due to the gradual shift to online modes of business, which allow organizations to cater to consumers worldwide.

To ensure that companies can serve their customer service requirements, call centers have become a primary means of addressing customer concerns and issues directly and oversee the communications aspect of such online businesses. Some of the most successful companies in the world are using call centers, and their decision is paying dividends.

In today's world, call centers are an essential feature of any business looking to provide high-quality customer service experience. The stark increase in demand has led to improved solutions to the technical problems that burden call centers around the world.

The Growing Role of Call Centers In Reducing Customer Churn

9/4/2020

According to a UK CallMiner study, customers’ preference for phone customer support has increased by 14%, only second to text message-based support which grew by 38%. However, their preference for social media-based support and website-based support declined by 27% and 34% respectively.

Price is also a less important factor when it comes to customer churn. Customers now place increased importance on customer experience, fair treatment and loyalty when deciding to switch providers.

This means that contact centres are becoming increasingly important in reducing customer churn and attracting new consumers. CallMiner also found that 84.1% of consumers were likely to stay loyal after a positive experience with the call centre while 78.4% were likely to switch providers after a bad experience.

Turn calls into revenue!
NeoSound Intelligence B.V. is an AI tech company providing call centres with speech analytics solutions.

NeoSound Intelligence B.V.
John M. Keynesplein 12
1066EP Amsterdam
The Netherlands
[email protected]
‭+31 70 700 6169

Turn emotions into revenues!
NeoSound Intelligence B.V. is een AI-tech bedrijf dat call centers voorziet van oplossingen voor spraakanalyse.

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CONTACT

NeoSound Intelligence B.V.
John M. Keynesplein 12
1066EP Amsterdam
Nederland
[email protected]
‭+31 70 700 6169

Anrufe in Umsätze umwandeln!

NeoSound Intelligence ist ein KI-Technologieunternehmen, das Sprachanalyselösungen anbietet.

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KONTAKT

NeoSound Intelligence B.V.
John M. Keynesplein 12
1066EP Amsterdam
Die Niederlande
[email protected]
‭+49 170 2070430

¡Convierta las llamadas en ingresos!
NeoSound Intelligence es una empresa de tecnología de Inteligencia Artificial que proporciona a los centros de llamadas soluciones de análisis de voz.

NAVEGACIÓN

CONTACTO

NeoSound Intelligence B.V.
John M. Keynesplein 12
1066EP Amsterdam
Los Países Bajos.

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How to Improve Customer Service through Call Recording

The Growing Role of Call Centers In Reducing Customer Churn

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