CASE: customer call service
44% of US consumers switch to a competitor by following
a poor customer service experience
source: insightsquared
Providing great customer service via phone
is critical to retain the customers
We provide actionable data on the mood of customers in order to take the most suitable decision for a range variety of clients' emotions
For supervisors and managers, we provide essential reports, which
help them to monitor the quality of customer service and most common complaints.
Currently supervisors do that by manual listening to a small sample of calls.
This simple but crucially important task takes 35% of their working time!
