Decrease 25% - 30%

Average Handle Time
​​Compliance Risks
​​​​Customer Churn

Increase 15% - 20%

​Customer Satisfaction & NPS
First Contact Resolution
Sales Effectiveness

Transcribe

Upload and transcribe your calls speech-to-text at the best accuracy!

Analyse

Perform qualitative and quantitative analysis on the transcribed data!

Improve

Use the acquired insights to earn faster!

Welcome to NeoSound Intelligence

Business Case for 40 agents Call Centre

Calls total duration every month

​130K Minutes

Manual monitoring cost of 100% calls

€ 2.27M per year

Save with NeoSound

96% and more

For Business Executives

Increase customers loyalty

Get insights about customer communication, detect the trends, emotions and improve sales managers' training results.

Make smart decisions ​based on the actionable insights

Access to KPIs and analytics 
on the dashboard and reports in one click.

Improve communication quality management

Increase automation of calls quality monitoring of your customer support, sales, loyalty and back office calls.

Analyse marketing campaigns and hear the voice of the customers

The analytics of the most frequently demanded products and issues in the business-specific contexts.

Track compliance

Perform a compliance audit of the communication with customers.

Protect your employee’s data

Use anonymization of the stored phone calls.

For Quality Managers​

Classify the calls and get the statistics and trends

Use the analytics of the most frequent issues and customer complaints

Easily navigate the calls

Search for the relevant audio call records based on flexible criteria, such as emotional callers, long intervals of silence, keywords and topics of the conversations

Control agent performance via checklists

Simplify the assessment process and get rid of Excel spreadsheets.

Enjoy searched audio data

Easily play the audio recordings using interactive media player.

12 Tools to Benefit Your Business

High Accuracy

Enjoy enhanced speech-to-text capabilities.

Any Language

Chose from a wide range of supported languages.

Multi-Language

Analyse mixed conversations conducted in the mixed language.

Many Speakers

See different speakers and analyze their speeches separately.

​Ideas Extraction

​Summarise the essential parts of phone calls, topics, keywords, and phrases.

​Sentiment Analysis

Determine negative, neutral, or positive calls.

Custom Learning

Train the company-specific machine learning model to increase accuracy.

Emotions Analysis

Find out how that was said nonverbally based on intonation and tone of voice.

Smart Dashboards

Make decisions based on business intelligence and data insights.

Checklists

Assess the agents' performance with automated scoring and calls monitoring.

Media Player

Play the recorded conversations listen in and act accordingly.

Rest API

Integrate the existing company technical environment with NeoSound to exchange the data.

Our Business

Elegant Solutions with Powerful AI Tech
NeoSound Intelligence is an AI tech company that turns phone calls into actionable insights in order to create a world with better conversations between organisations and consumers.

Our Mission

Customer Experience  Comes First
​We intend to make all conversations better between consumers & organisations. 
By providing AI-powered speech analytics tools, we help call centre companies to optimise their customer communication.

You Deserved the Best

Easy to integrate
You continue using your call centre solutions and pay only for the API service which is much more affordable compared to a new call centre platform.

More than text analytics
NeoSound tools do NOT ONLY speech-to-text translation. Smart algorithms do acoustics AND intonation analysis.
The machine listens to HOW people speak not only WHAT they say. That is why our trained machines can easily address your company-specific needs.

Smart pricing
You do not pay per agent license, you only pay for the processed data!