Welcome to NeoSound Intelligence

Transcribe

Upload and transcribe your calls speech-to-text at the best accuracy!

Analyse

Perform qualitative and quantitative analysis on the transcribed data!

Improve

Use the acquired insights to earn faster!

Decrease 25% - 30%

Average Handle Time
​​Compliance Risks
​​​​Customer Churn

Increase 15% - 20%

​Customer Satisfaction & NPS
First Contact Resolution
Sales Effectiveness

High Accuracy

Enjoy enhanced speech-to-text capabilities.

Any Language

Chose from a wide range of supported languages.

Multi-Language

Analyse mixed conversations conducted in the mixed language.

Many Speakers

See different speakers and analyze their speeches separately.

​Ideas Extraction

​Summarise the essential parts of phone calls, topics, keywords, and phrases.

​Sentiment Analysis

Determine negative, neutral, or positive calls.

Custom Learning

Train the company-specific machine learning model to increase accuracy.

Emotions Analysis

Find out how that was said nonverbally based on intonation and tone of voice.

Smart Dashboards

Make decisions based on business intelligence and data insights.

Checklists

Assess the agents' performance with automated scoring and calls monitoring.

Media Player

Play the recorded conversations listen in and act accordingly.

Rest API

Integrate the existing company technical environment with NeoSound to exchange the data.

Business Case for 40 agents Call Centre

Phone Calls

​300K Minutes

Manual monitoring cost of 100% calls

€ 1.5M per year

Save with NeoSound

93% and more

Our Business

Elegant Solutions with Powerful AI Tech
NeoSound Intelligence is an AI tech company that turns phone calls into actionable insights in order to create a world with better conversations between organisations and consumers.

Our Mission

Customer Experience  Comes First
​We intend to make all conversations better between consumers & organisations. 
By providing AI-powered speech analytics tools, we help call centre companies to optimise their customer communication.

You Deserved the Best

Easy to integrate
You continue using your call centre solutions and pay only for the API service which is much more affordable compared to a new call centre platform.

More than text analytics
NeoSound tools do NOT ONLY speech-to-text translation. Smart algorithms do acoustics AND intonation analysis.
The machine listens to HOW people speak not only WHAT they say. That is why our trained machines can easily address your company-specific needs.

Smart pricing
You do not pay per agent license, you only pay for the processed data!