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Decrease 25% - 30%Average Handle Time
Compliance Risks Customer Churn |
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TranscribeUpload and transcribe your calls speech-to-text at the best accuracy!
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AnalysePerform qualitative and quantitative analysis on the transcribed data!
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ImproveUse the acquired insights to earn faster!
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Welcome to NeoSound Intelligence
Business Case for 40 agents Call Centre
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For Business Executives
Increase customers loyaltyGet insights about customer communication, detect the trends, emotions and improve sales managers' training results.
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Make smart decisions based on the actionable insightsAccess to KPIs and analytics
on the dashboard and reports in one click. |
Improve communication quality managementIncrease automation of calls quality monitoring of your customer support, sales, loyalty and back office calls.
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Analyse marketing campaigns and hear the voice of the customersThe analytics of the most frequently demanded products and issues in the business-specific contexts.
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Track compliancePerform a compliance audit of the communication with customers.
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Protect your employee’s dataUse anonymization of the stored phone calls.
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For Quality Managers
Classify the calls and get the statistics and trendsUse the analytics of the most frequent issues and customer complaints
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Easily navigate the callsSearch for the relevant audio call records based on flexible criteria, such as emotional callers, long intervals of silence, keywords and topics of the conversations
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Control agent performance via checklistsSimplify the assessment process and get rid of Excel spreadsheets.
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Enjoy searched audio dataEasily play the audio recordings using interactive media player.
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12 Tools to Benefit Your Business
High AccuracyEnjoy enhanced speech-to-text capabilities.
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Any LanguageChose from a wide range of supported languages.
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Multi-LanguageAnalyse mixed conversations conducted in the mixed language.
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Many SpeakersSee different speakers and analyze their speeches separately.
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Ideas ExtractionSummarise the essential parts of phone calls, topics, keywords, and phrases.
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Sentiment AnalysisDetermine negative, neutral, or positive calls.
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Custom LearningTrain the company-specific machine learning model to increase accuracy.
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Emotions AnalysisFind out how that was said nonverbally based on intonation and tone of voice.
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Smart DashboardsMake decisions based on business intelligence and data insights.
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ChecklistsAssess the agents' performance with automated scoring and calls monitoring.
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Media PlayerPlay the recorded conversations listen in and act accordingly.
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Audio data redactionAnonymise stored sensitive audio data automatically for personal data protection compliance.
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Rest APIIntegrate the existing company technical environment with NeoSound to exchange the data.
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Our BusinessElegant Solutions with Powerful AI Tech
NeoSound Intelligence is an AI tech company that turns phone calls into actionable insights in order to create a world with better conversations between organisations and consumers. |
Our MissionCustomer Experience Comes First
We intend to make all conversations better between consumers & organisations. By providing AI-powered speech analytics tools, we help call centre companies to optimise their customer communication. |
You Deserved the Best
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Easy to integrate
You continue using your call centre solutions and pay only for the API service which is much more affordable compared to a new call centre platform. |
More than text analytics
NeoSound tools do NOT ONLY speech-to-text translation. Smart algorithms do acoustics AND intonation analysis. The machine listens to HOW people speak not only WHAT they say. That is why our trained machines can easily address your company-specific needs. |
Smart pricing
You do not pay per agent license, you only pay for the processed data! |
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